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57 year old, male......Because I had lasik 15 years ago and was looking for an inhancement I was told by Josh (Amherst, NY office) that the decision to do lasik over lasik would be made on the day of the surgery by the "Doctor himself" after looking at my eye for scare tissue. I was scheduled with Doctor Jackson.

Come to find out on the day of surgery Doctor Jackson does not do lasik over lasik and it was not an option. Sitting there totally embarrassed I was told the PRK option was less invasive and the discomfort was only 48 hours rather than the 24. Told outcomes were the same. I agreed because they are the experts of course.

Let me tell you, the procedure is painfull and I'm a week in and it is still very unpleasant. Don't buy into the 48 hour nonsense. The rest of the staff was very nice, but got the feeling this senario happens alot and they're all aware of it. Josh knew at the time I was sceduled that lasik was not going to happen and because I was almost insisting on lasik only he closed the sale fearing I would walk.

Not happy. Don't lie to your customers.

By the way, Josh is opening a new office in Charlotte; so you folks beware.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

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