Submit ›
or
  • Customers like
    • Friendly staff 2
    • Excellent 2
    • Outcome of procedure 1
  • Customers don't like
    • Lack of care for patients 6
    • Pushy 3
    • Robbed my money and vision 2
Advanced
search
loading...
More Less

They had over 100 patients scheduled to be done before noon. Rushed. Only got partial flap then failed to reveal dangers of second surgery. Permanently ruined vision in right eye and left eye not 20/20. Then all i got is attitude because i happen to be upset that i have permanent eye pain, double vision, blurriness etc. Add comment

Horrible service and experience, all they want is your money and are very pushy for you to have the surgery with them. They did not tell me that I would still need glasses after my surgery by switching from being near sighted to now far sighted. I would have never had the surgery had I known. After the surgery the follow up visits take forever as the place is packed. The surgeon travels from CT to NJ to Long Island NY to BK NY on day of surgery so its a quick in and out so they can get to everyone in time on the day of surgery. Read more

Was this review helpful? 0 1

Very helpful and safe and enviroment. My eyes are perfect will recommend any time location near Cumberland Mall Add comment

My daughter went to have lasik done and was told the price of duct plugs were 100.00 extra. After surgery found out it was 200.00 extra. If you go to these people just remember that they will push procedures on you that you do not need. They are probably commission based. This is in Jacksonville,Fl. on Belfort Rd. The lady that did her consultation was very pushy, would not look her in the eye and tried to push over 1500.00 of unnecessary products or procedures on her. Read more

Was this review helpful? 1 2

I got my procedure done in December and it didn't come out rite. Instead of having 20/20 vision i have 20/40 I went back to get then corrected witch i was told was included.. It was then told to me that because i missed a follow up app and because i didn't take my eye drops as told that i would now have to pay $900 per eye for a correction "what the ***" so now I'm stuck paying for something i don't feel i got and I'm back to wearing glasses for seeing far. I wish i would have gotten the implants instead lol. Well at the end of the day i can... Read more

Was this review helpful? 1 1

HAD EYES DILATED WITH FULL EXAM ON 2/2/16. PAID THEM $3,000.00 AFTER DR. JUDD SAID I COULD HAVE LHK SURGERY ON 2/10/16. DAY OF SURGERY THEY CALL AND STATE DOCTOR ON STAFF WILL NOT PERFORM SURGERY, CORNEAS TOO THIN. I LOST FOUR DAYS OF WORK, $180.00 ON MEDICINES, AND AS OF TODAY, 2/16/16 THEY STILL HAVE NOT REFUNDED MY MONEY. DO NOT TRUST WITH YOUR EYES OR YOUR MONEY. I ASKED DR. JUDD SPECIFICALLY IF MY CORNEAS WERE THICK ENOUGH TO HAVE SURGERY AND HE STATED YES. Read more

Was this review helpful? 1 0

I just called to cancel my appointment. Thank you Add comment

DO NOT USE LVI for your lasik vision correction procedure. The facility and office manager in Minneapolis MN was very pushy to get this surgery scheduled and looking back on things I should have gone elsewhere. I was lied to about the financing and how to pay for this service as well that I am still trying to deal with 6 months post surgery.. I just feel that your eyesight is worth much more and worthy of personal customer service that can be found elsewhere besides LVI. Do your diligence and find a local doctor/practitioner that performs... Read more

Was this review helpful? 5 0

Staff was very unprofessional the front desk was rude the lady giving me my exam did not know what she was doing when I explain to the doctor what was going on the doctor attacked me told me that I was stressed or agitated about something and then out of the blue told me that I was not a candidate Read more

Was this review helpful? 1 0

The front desk employees need some serious retraining on Customer Service. This pertains to the office located at 12416 Hymeadow Drive, Suite 100 Austin, TX 78750. I have no complaints on the Doctors or the quality of the surgery. I have had the procedure myself and am happy with the results. However, I have referred several friends and family members to this location as it is closest to us. I will no longer refer anyone to this location or business because of the treatment they have received when they have gone in. There are two individuals... Read more

Was this review helpful? 4 1
Did not find what you were looking for?
 
×
You are reading about Lasik Vision Institute.
Filing a new complaint about
×